Who is eligible to participate in the Samsung Double Your Memory Offer?
Any US/DC/PR/USVI resident who is at least 18 years of age and has purchased a new Galaxy S9, S9+ or Note8 between 7/1/18 and 7/31/18. No other Samsung devices are eligible for this promotion.*
*For additional details, see Terms and Conditions at the bottom of the page.
I bought a different Samsung device. Am I eligible for this offer?
No, only the purchase of a Samsung Galaxy S9, S9+ and Note8 qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer and Samsung offers.
Upon approval, you will be sent a memory card up to 256GB for free. Supplies are limited. Terms and Conditions apply.
Upon approval, you will be sent a 64GB memory card for free. Supplies are limited. Terms and Conditions apply.
When will my memory card arrive?
After your registration is approved, your gift will ship in approximately 6 to 8 weeks.
How do I register using the Shop Samsung app?
1. Download the Shop Samsung app on your Samsung Galaxy S9, S9+ or Note8 device in the Google Play store and install the app.
2. Open the Shop Samsung app, tap the “Menu Icon” on top left > select “My Inbox” > Double Your Memory offer.
3. Tap VERIFY MY DEVICE ELIGIBILITY to get started.
4. Tap ALLOW when prompted to allow Shop Samsung to make and manage phone calls.
5. Tap REGISTER NOW for the Samsung Double Your Memory Offer.
6. Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
7. Tap ALLOW when prompted to allow Shop Samsung to access your contacts.
8. If you are not signed in to Samsung Account on your device, you will be prompted to sign in. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app.
9. Fill out the required information, and if prompted, upload receipt/proof of purchase by 11:59:59 PM ET on August 7, 2018.
How do I register if I purchased multiple devices?
If you purchased multiple devices, you will need to register each device individually through the Shop Samsung app.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to check your device IMEI for eligibility. Shop Samsung will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my contacts when I tap the Register Now button on the promotion. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to access your Samsung Account and log you in automatically. Shop Samsung will not access your contacts or address book.
Can someone else register my offer claim on my behalf?
No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased a Samsung Galaxy S9, S9+ or Note8 between 7/1/18 and 7/31/18 you may not need to provide any additional proof of purchase. If prompted to provide proof of purchase, you can use:
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over the phone, please save email confirmation of purchase as well as the packing slip received with the device.
c. If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you purchased as well as its purchase date.
What happens if I purchased my Samsung Galaxy device on Samsung.com or the Shop Samsung app?
Great news! Samsung Galaxy S9, S9+ or Note8 devices purchased on Samsung.com or Shop Samsung are eligible for this offer.
Can I register for more than one qualifying device?
Yes. Use the Shop Samsung App to register your first device and then tap REGISTER ANOTHER DEVICE on the Thank You confirmation page.
Can I register a claim on each qualifying device using the same Samsung Account?
Yes, you are able to use the same Samsung Account to register a claim on each qualifying device.
What information do I need when registering my claim?
You must have your qualifying device(s) as well as the receipt(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of purchase to the qualifying device purchase, can I still participate in this offer?
If registering for the promotion via an eligible Samsung Galaxy S9, S9+ or Note8 device, you may not need a receipt/proof of purchase to participate. If prompted, you will need to provide proof of purchase. If you do not have a receipt/proof of purchase, please see your retailer and request a new receipt listing your eligible device and the date you purchased it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?
You will not be able to register for this offer after 11:59:59 PM ET on August 7, 2018, and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration?
To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation within 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here.
2. Check your Spam folder (emails will be sent by firstname.lastname@example.org or email@example.com).
3. If there hasn’t been an update to your registration status within 48 hours, please contact Customer Support at 1-866-888-5503.
What do I do if I am rejected?
You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by August 14, 2018. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
Where should I go if I need to resubmit my claim?
If your claim has been rejected, you can resubmit your claim with receipt/proof of purchase from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox.
What should I do if I’m taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting, using the email address you registered with for the offer, for your registration status to become available.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.
Terms and Conditions:
Must be 18+ & 50 US/DC res. From 7/1/18 – 7/31/18 (“Purchase Period”), purchase a Samsung Galaxy S9, S9+, or Note8 phone on a device installment plan, 2-year contract plan, lease, or outright purchase at full retail price (“Qualifying Purchase”). By 8/7/18 at 11:59:59 PM ET, using your Qualifying Purchase device, follow instructions on the Shop Samsung app (“App”) to submit required info and receive a memory card (“Gift”) (either a 64GB (est. value $60), a 128GB (est. value $99), or a 256GB (est. value $199.99) memory card; memory card size will be the same size as the Qualifying Purchase’s internal memory). Gifts only available while supplies last. When making a Qualifying Purchase on Samsung.com or the App, you must select Gift at check-out or you will not be eligible for a Gift after completing a Qualifying Purchase transaction. After verification of Qualifying Purchase, Gifts will be mailed in apprx 6-8 weeks after Qualifying Purchase has shipped. No more than 205,000 64GB memory cards will be available, no more than 1,000 128GB memory cards will be available, and no more than 2,000 256GB memory cards will be available. In the event that Gifts are unavailable for any reason, Samsung, in its sole discretion, may choose to issue a Reward eCertificate in the apprx value of the Gift as a substitute. Reward eCertificates are valid only at www.Samsung.com or in the App for use towards an eligible purchase, and are valid through 10/15/18. Gifts subject to availability and are non-transferrable. Limit 1 Gift per Qualifying Purchase. Void where prohibited or restricted by law. Additional restrictions apply. Offer subject to additional terms here. Samsung reserves the right to modify or discontinue offer at any time by posting notice on the app or website.
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